- Dove Originals Trims ›
- Customer Service
Customer Service
Dove Originals Trims customer service goal is simple: We are committed to providing our customers with total satisfaction. Every time. Guaranteed. Contact us via email at Dove Originals Trims or via telephone at 860-623-9320 if you have a trim or product availability question or if you experience any problems.
Please feel free to drop us a line to share your thoughts on the site as we welcome all comments.
Return Policy:
• We’ll take care of the shipping if the product arrives defective, but if you receive it then decide you just don’t want it, you’ll be responsible for the cost to return it to us. Trims can be returned for a full refund less shipping charges within 60 days of receipt of order. Please email us first with details on any trim you wish to return. Refunds issued after 60 days from the date of sale will be in the form of a store credit. When return shipping is refunded, it will also be in the form of a store credit.
• No returns accepted on sale items discounted 50% or more.
• No returns accepted on trims purchased from the "Trims By the Yard" section of our website, i.e. special cut trims.
• Neither original shipping charges or return shipping charges will be refunded unless the return is due to a manufacturing defect.
• Returned trims must be in new, original, uncut condition and kept in a smoke free environment.
• A refund will be issued after the trim is received and inspected. Refunds may take up to 7 days to process. Please note that any refund processing fee charged by your credit card company will be deducted from your total refund, unless the return is the result of a manufacturing problem.
• Special Order Trims: There is a restocking fee of 20% on all returned special order trims, except when the return is due to a manufacturing defect. You must contact us prior to returning a special order item.
SHIPPING REFUND POLICY CHANGE:
Dove Originals Trims refunds excess shipping if we can mail your package more economically. In the past we have refunded cash directly to your credit card or to your PayPal account. But with increased credit card processing charges for refunds, effective 1/26/12, we will issue your refund as a store credit. This means that your actual refund will be higher since there is no deduction for processing fees. When you make your next purchase, your credit will be automatically applied to your total. Please don’t hesitate to contact us if you have any questions.
To obtain the status of an order, enter the confirmation number and click Go!.
