Return Policy:

• Trims can be returned for a full refund less shipping charges within 60 days of receipt of order. Please email us first with details on any trim you wish to return. Refunds issued after 60 days from date of sale will be in the form of a store credit.
• No returns accepted on sale items discounted 50% or more.
• No returns accepted on trims purchased from the "Trims By the Yard" section of our website, i.e. special cut trims.
• Neither original shipping charges or return shipping charges will be refunded unless the return is due to a manufacturing defect.
• Returned trims must be in new, original, uncut condition and kept in a smoke free environment.
• A refund will be issued after the trim is received and inspected. Refunds may take up to 7 days to process. Please note that any refund processing fee charged by your credit card company will be deducted from your total refund, unless the return is the result of a manufacturing problem.
• Special Order Trims: There is a restocking fee of 20% on all returned special order trims, except when the return is due to a manufacturing defect. You must contact us prior to returning a special order item.

Be aware that the color of any trim or product on this website compared to the actual product may vary due to differences in computer monitor calibrations and software, and as a result of differences in manufacturer's dye lots. Consequently, we cannot be responsible for colors not matching your intended use. Additionally, all trim dimensions are approximate as noted by the manufacturer. If you must have a particular length or width, email us for exact measurements.

If a ribbon, trim or other product is defective, please email us at Dove Originals Trims with details within 5 days of receipt of the product. We will provide instructions for returning the item. When the item is returned, we will provide either a replacement or a refund as appropriate.

We are always happy to work with you to locate a particular trim or to match a color if possible. If you need an exact color match to a trim you already have or are looking to match a trim to a particular fabric, you can send us a sample and we will assist as much as we can.

For your convenience, Dove Originals Trims accepts all major credit cards (VISA, Master Card, American Express, Discover Card) and Paypal. We also accept USPS money orders and personal checks, but please be aware that purchases paid by personal check will be held until the check clears (7-10 days).