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Policy

SALES/USE TAXES:

Under the Marketplace Fairness Act we are required by states to collect and remit sales and use taxes for those states with whom we have nexus. If you are a reseller with a valid sales/use tax exempt license, we must have a valid physical copy of your license to sell to you tax free. 

RETURNS: 

• If you purchase a trim from us and then change your mind for whatever reason, we will accept the return but please be aware that we do not refund your ship charges either way.  YOU MUST CONTACT US TO OBTAIN A RETURN AUTHORIZATION (RA) NUMBER PRIOR TO SHIPPING ANYTHING BACK TO US. ITEMS RETURNED TO US WITHOUT AN RA NUMBER ARE SUBJECT TO A 25% RESTOCKING FEE. Please use the Email contact form on the website to request an RA number.   For items that are returned damaged, not in original condition, or wrinkled we will refund only 50% of the item's price. We do not refund shipping charges on any orders returned to us unopened and/or marked return to sender.

Trims can be returned for a refund less shipping charges within 60 days of date of order.   Returns received after 60 days from the date of purchase will be refunded as a store credit only.   We reserve the right in situations where we do agree to refund shipping costs to refund those charges as a store credit.


• No returns accepted on sale items discounted 50% or more.
• Returned trims must be in new, original, uncut condition and kept in a smoke free environment. Trims not in original condition when returned will be refunded at 50% of the purchase price. 
• A refund will be issued after the trim is received and inspected. Refunds may take up to 7 days to process. 
• Special Order Trims- There is a restocking fee of 45% on all returned or cancelled special order trims. You must contact us prior to returning a special order item. Special order trims are any trims 
we specifically order at your request from our manufacturers. 

All trim measurements are approximate; we list using the measurements provided by the manufacturer which over time can vary slightly. Be aware that the color of any trim or product on this website compared to the actual product may vary due to differences in computer monitor calibrations and software, and as a result of differences in manufacturer's dye lots. Consequently, we cannot be responsible for colors or measurements not matching your intended use exactly.  

If you must have a particular color, length or width, email us for help using the email form on the homepage. Trims are shipped in one continuous length except when there is an unavoidable manufacturer's join. Please note we cannot cut around joins as these are a normal part of the manufacturing process. We do, however, compensate by including an appropriate amount of extra trim. We cannot custom cut your yardage into multiple pieces for you due to time constraints.

If a ribbon, trim or other product is defective, please email us at Dove Originals Trims with details within 5 days of receipt of the product. We will provide instructions for returning the item. When the item is returned and checked, we will provide either a replacement or a refund as appropriate. Please note: 
Due to the nature of certain high intensity shades of bulk binding products, it is advisable that you test these colors before using. The value of binding is so insignificant compared to the value of the final product that we cannot be responsible for any damage to the product.

We are always happy to work with you to locate a particular trim or to match a color if possible. If you need an exact color match to a trim you already have or are looking to match a trim to a particular fabric, you can send us a sample and we will assist as much as we can. For your convenience, Dove Originals Trims accepts all major credit cards (VISA, Master Card, American Express, Discover Card) and Paypal. We also accept USPS money orders and personal checks, but please be aware that purchases paid by personal check or e-check will be held until the check clears (4-5 days).

 SAMPLES:  We regret that due to the recent significant increase in US postal rates and manufacturing costs we are no long able to offer samples.

 INTERNATIONAL CUSTOMERS: 

International buyers are responsible for all custom duties, VAT, excise taxes, and other fees within their home country. We complete all USPS and customs forms accurately and completely.  We do not mark merchandise as a gift. The value of your item(s) is the price that you paid, excluding shipping costs. If you are unsure regarding the amount of duties and taxes that may be due, please check with your home country prior to purchasing. Note that we do not ship to all countries; please check with us prior to purchase if you are located in South America, the Middle East, the former USSR, Africa, or Asia.  We do not accept international checks. We ship USPS and neither our system nor the USPS can validate international addresses. Please make sure your address is complete and correct before confirming your order.  If you provide us with an incorrect address and your order is returned to us, we will need to charge you for reshipping due to the costs involved. If your order is lost due to your providing us with an incorrect shipping address, we will refund the cost of the goods but not the ship charges.

PRIVACY AND SECURITY

Dove Originals Trims is committed to protecting your privacy. We do not sell or disclose any information that identifies you to a third party without your prior approval. Dove Originals Trims does not sell, trade or rent your personal information to others. 

We neither see, store, nor can we access your personal account or credit card information. Our website is secured by GeoTrust, one of the world's leading providers of web site security. 

DETAILED PRIVACY POLICY

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order or enter information on our site.


How do we use your information? 

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      To quickly process your transactions.
      To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We scan for malware.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
      Help remember and process the items in the shopping cart.
      Understand and save user's preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off it will turn off some of the features of the site.

Third-party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party Links

We do not include or offer third-party products or services on our website.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 

We have implemented the following:

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
      Send information, respond to inquiries, and/or other requests or questions
      Process orders and to send information and updates pertaining to orders.

To be in accordance with CANSPAM, we agree to the following:
      Not use false or misleading subjects or email addresses.
      Identify the message as an advertisement in some reasonable way.
      Include the physical address of our business or site headquarters.
      Monitor third-party email marketing services for compliance, if one is used.
      Honor opt-out/unsubscribe requests quickly.
      Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
DoveOriginals@cox.net and we will promptly remove you from ALLcorrespondence.


Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

www.DoveOriginalsTrims.com
109 Melrose Road
Broad Brook, CT 06016
United States
DoveOriginals@cox.net